This contact us form is solely for developer support only. As we receive a lot of submissions, we will only be able to respond to developer-related queries.

Please direct all other queries to the appropriate channels.

Steps to take if the Chroma SDK is not working for your game or application:

  1. Ensure that if you’re on
    • Windows 7 – Download an additional Windows patch KB299926 that was not included in the regular updates
    • Windows 8/8.1/10 – Ensure you have the latest Windows update installed
  2. Check if the Razer Chroma SDK Service is running
    • Launch the “Services” application (Under Programs>Windows Administrative Tools)
    • Locate the “Razer Chroma SDK Service” and ensure that it is Running by either Starting/Restarting it
  3. Reinstall the Chroma SDK Core Components
    • Go to “Program and Features”
    • Uninstall Razer Chroma SDK Core Components
    • Download and install the latest SDK installer
    • Run Synapse
  4. Try running Overwatch or any other applications from the Chroma Workshop such as Snake/Audio Visualizer (ensure Chroma Apps is turned on) and let us know the result in Step (5)
  5. If the above few steps doesn’t work, please provide contact us with
    • Your log files
      • Close Synapse
      • Go to C:\ProgramData\Razer\Synapse\Logs, zip it up and attach it via email to me
    • The list of Chroma peripherals that you have
    • Version of Windows that you’re on